Product Warranty
1.2. All dealers are responsible for their customers; should a problem exists customers are advised to contact the Dealer or Distributor from whom they bought the Fenix flashlights from for warranty support.
The total repair fee is dependent on the cost of the replaced materials.
If a problem occurs in normal use, for any manufacturing defects, Fenix will replace the faulty product/s within 15 days of purchase. The product will be replaced with the same model; however, should the model be discontinued the customer will receive a product with similar specifications or an improved model.
3.2. Five Years Free Repairs:
All product repairs are ‘Free of charge’, within 60 months of purchase, if problems develop with normal use. Different warranty policies apply for different products:
Type | Warranty |
---|---|
Flashlights Headlamps Bike Lights |
60 month free repair |
Rechargeable batteries Battery Chargers Bike Mounts Remote Pressure Switch |
12 month free repair |
Fenix products not mentioned above are not covered within the Product Warranty.
3.3. Limited Lifetime Warranty:
Lifetime repairs are offered for lights past the ‘Free of Charge’ warranty period. Replacement parts are charged for and the customer will be notified of the cost involved.
3.4. Extended Warranty Service:
Customers will get an extra six-month warranty service, over and above the 60 months product warranty, of the purchased product/s when registering the product on the official website www.fenixlight.com.
The ‘Free of Charge’ warranty does not cover any damages or failure caused by:
- Normal wear
- Rough operation
- Battery leakage
- Any defects or damages caused by the improper operations including but not limited to the operation which doesn’t comply with the warranty or notes shown in the product specification. E.g. the product specification will describe that ‘please don’t disassemble the sealed head, as doing so can damage to the flashlight and will void the warranty.’
- Any defects or damaged led by other behaviours which cannot be controlled by Fenix reasonably.
Customers will get an extra six-month warranty service, over and above the 60 months product warranty, of the purchased product/s when registering the product on the official website www.fenixlight.com.
Claims:
To make a warranty claim, please contact our warranty service department on:
Contact us
+27 86 116 4566
[email protected]
Nikon House
Midstream Business Park
Louwlardia x10
Centurion