3.1. 15-Day Free Replacement:
If a problem occurs in normal use, for any manufacturing defects, Fenix will replace the faulty product/s within 15 days of purchase. The product will be replaced with the same model; however, should the model be discontinued the customer will receive a product with similar specifications or an improved model.
3.2. Five Years Free Repairs:
All product repairs are ‘Free of charge’, within 60 months of purchase, if problems develop with normal use. Different warranty policies apply for different products:
|60 month free repair
Remote Pressure Switch
|12 month free repair
Fenix products not mentioned above are not covered within the Product Warranty.
3.3. Limited Lifetime Warranty:
Lifetime repairs are offered for lights past the ‘Free of Charge’ warranty period. Replacement parts are charged for and the customer will be notified of the cost involved.
3.4. Extended Warranty Service:
Customers will get an extra six-month warranty service, over and above the 60 months product warranty, of the purchased product/s when registering the product on the official website www.fenixlight.com.
The ‘Free of Charge’ warranty does not cover any damages or failure caused by:
- Normal wear
- Rough operation
- Battery leakage
- Any defects or damages caused by the improper operations including but not limited to the operation which doesn’t comply with the warranty or notes shown in the product specification. E.g. the product specification will describe that ‘please don’t disassemble the sealed head, as doing so can damage to the flashlight and will void the warranty.’
- Any defects or damaged led by other behaviours which cannot be controlled by Fenix reasonably.